Frequently Asked Questions

Everything you need to know about bringing Seep into your home.

What materials do you use in your products?

We prioritize sustainability and durability, using organic cotton, recycled wood fibers, and non-toxic dyes to ensure every item is safe for your family and the planet.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day 'Love Your Home' guarantee. If you are not completely satisfied, you can return your items in their original packaging for a full refund.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary by location and are calculated at checkout.

How should I care for my Seep textiles?

To maintain the integrity of the natural fibers, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or line drying.

Are your products ethically manufactured?

Yes, we partner exclusively with Fair Trade certified factories that ensure safe working conditions and fair wages for all artisans and workers.